My work

With my sociology and MBA background, I can find the sweet spot between users’ needs and business goals. Years of working with clients made me realize how beneficial it is to show and share my passion for research. So in the past 4 years, I have shifted my focus to leading and mentoring UX teams and educating novice researchers.

Bebino

Designing an honest baby diary with moms

We had 2 months to completely rethink and redesign Bebino, an online baby diary web application. By interviewing and testing with mothers we could get rid of useless features and create an app for real life.

  • user interview
  • contextual inquiry
  • personas
  • customer journey
  • competitor analysis
  • usability test

WizzAir

Usability tests for smoother flight ticket booking experience

WIZZ Air website is used by millions for booking flight tickets. We tested the new design with real users for a seamless flight search and booking flow before the website released. By identifying and solving the usability problems the conversion rate raised by 20%.

  • user interview
  • personas
  • customer journey
  • usability test

StyleLike

Designing for fashion influencers: competition vs. cooperation

StyleLike was a 2 month long MVP experiment. The goal was to design an influencer marketing platform that simplifies brands collaboration with fashion influencers. Interviewing influencers helped us to discover their word and create a valuable solution for their needs.

  • user interview
  • personas
  • customer journey
  • usability test
  • UX strategy

Foosio

Let them play — Usability testing with football fans

Foosio is a fantasy football web and mobile application. By understanding the users’ mental model we simplified the journey, reduced the cognitive overload and let them to focus on the game.

  • user interview
  • usability test

My skills

Discover

User interviews
Stakeholder interviews
Ethnography
Competitive Analysis
Google Analytics
Surveying

Synthesize

Personas
Jobs to be done
Customer journey
Experience map
Emphaty map
Affinity diagrams
UX strategy

Iterate

Usability testing
Card Sorting, Tree testing
Information Architecture
Rapid prototyping
A/B testing

Cooperate

Ideation and co-creation workshops
Collaborate with cross-functional teams and stakeholders
Human-centered design practices

Leadership

Leading UX research and design teams
Educate and mentor aspiring UX Researchers

Get in touch

E-mail: kissagnes@gmail.com
Phone: +64 210 300 357
LinkedIn